Lisbon Operations & Customer Care Specialist

CallForTalents; Lisboa; Presencial; EUR 27 000 - 36 000; Tempo integral

Resumo da oferta

CallForTalents in Lisbon, Portugal is seeking an Operations Customer Expert to join the team on-site. You will be the main point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience.

You will handle inquiries, resolve issues efficiently, and support internal processes while maintaining professionalism and care. Fluency in English (C1) and a proactive, empathetic mindset are essential.

Qualificações

• Proficient English communication (C1).
• Empathic and helpful attitude.
• Strong teamwork and collaboration skills.
• Ability to de-escalate situations when needed.
• Responsible handling of sensitive information.
• Fast learner with proactive mindset.

Responsabilidades

• Manage customer interactions with professionalism and empathy
• Resolve operational and service-related inquiries efficiently
• De-escalate challenging situations while protecting the customer relationship
• Handle sensitive customer and company information with strict confidentiality
• Collaborate closely with team members to ensure seamless operations
• Continuously learn and adapt to new processes, tools, and products

Conhecimentos

English (C1)

Empathy

Team player

De-escalation

Confidentiality

Fast learner

Descrição da oferta de emprego

CallForTalents in Lisbon, Portugal is seeking an Operations Customer Expert to join the team on-site. You will be the main point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience.

You will handle inquiries, resolve issues efficiently, and support internal processes while maintaining professionalism and care. Fluency in English (C1) and a proactive, empathetic mindset are essential.