Italian Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Setúbal; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus for Italian proficiency

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Resumo da oferta

A travel customer support company in Setúbal is seeking an Airline Support Specialist. In this role, you'll assist passengers with inquiries about flight bookings and travel regulations through various communication channels. Ideal candidates should have strong communication skills and a willingness to learn. Join a team that values your efforts with a competitive salary, language bonus, and health & life insurance. Ready to take flight in your career?

Qualificações

• EU citizenship or Portuguese Residency Card required.
• 0–1 year of experience in customer support.
• Strong communication, analytical, and interpersonal skills.

Responsabilidades

• Deliver professional assistance via phone, email, chat, and social media.
• Support passengers with bookings, flight changes, and cancellations.
• Communicate policies on fares, baggage, and special services.

Conhecimentos

Strong communication skills

Analytical skills

Interpersonal skills

Eagerness to learn

Descrição da oferta de emprego

Italian Airline Customer Support in Lisbon - Fixed Shifts

About the job Italian Airline Customer Support in Lisbon - Fixed Shifts

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview:
In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world‑class support.

Key Responsibilities:

Deliver professional, timely assistance via phone, email, chat, and social channels

Support passengers with bookings, flight changes, and cancellations

Clearly communicate policies on fares, baggage, and special services

Provide information on check‑in, boarding, and travel requirements

Suggest routes, upgrades, and tailored travel solutions

Collaborate with internal teams to resolve complex cases

Keep accurate records of customer interactions and solutions

Stay up to date with airline policies, promotions, and industry regulations

Participate in regular training to sharpen skills and advance in the role

Requirements:

EU citizenship or Portuguese Residency Card

0–1 year of experience in customer support

Strong communication, analytical, and interpersonal skills

Eagerness to learn and develop

Why Join Us:

Competitive Salary that values your skills and effort

Language Bonus for your Italian proficiency

Performance Bonus based on results

Health & Life Insurance for your peace of mind

Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!