Airline Support Specialist (Italian) – Lisbon, Fixed Shifts

Cross Border Talents; Sintra; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Job summary

An international airline support company in Lisbon is seeking an Airline Support Specialist. This role involves assisting passengers with travel inquiries and ensuring a smooth travel experience. Candidates should have strong communication skills, EU citizenship or residency, and a desire to learn. The position offers competitive salary and various bonuses in a dynamic work environment.

Qualifications

• EU citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Eager to learn and develop skills.

Responsibilities

• Deliver professional assistance via various channels.
• Support passengers with bookings and flight changes.
• Communicate airline policies on fares and services.
• Provide information on travel requirements.
• Suggest tailored travel solutions and upgrades.
• Collaborate with teams to resolve issues.
• Keep accurate records of customer interactions.
• Stay updated on airline policies and regulations.
• Participate in training to enhance skills.

Skills

Strong communication skills

Analytical skills

Interpersonal skills

Willingness to learn

Job description

Italian Airline Customer Support in Lisbon - Fixed Shifts

Job Openings Italian Airline Customer Support in Lisbon - Fixed Shifts

About the job Italian Airline Customer Support in Lisbon - Fixed Shifts

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview:
In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities:

Deliver professional, timely assistance via phone, email, chat, and social channels

Support passengers with bookings, flight changes, and cancellations

Clearly communicate policies on fares, baggage, and special services

Provide information on check-in, boarding, and travel requirements

Suggest routes, upgrades, and tailored travel solutions

Collaborate with internal teams to resolve complex cases

Keep accurate records of customer interactions and solutions

Stay up to date with airline policies, promotions, and industry regulations

Participate in regular training to sharpen skills and advance in the role

Requirements:

EU citizenship or Portuguese Residency Card

0–1 year of experience in customer support

Strong communication, analytical, and interpersonal skills

Eagerness to learn and develop

Why Join Us:

Competitive Salary that values your skills and effort

Language Bonus for your Italian proficiency

Performance Bonus based on results

Health & Life Insurance for your peace of mind

Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!