Spanish-Speaking Airline Company Support Representative

Jc Recruiting; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Relocation support

Paid training

Career progression

Job summary

JC Recruiting is recruiting for a full-time, on-site Customer Support role in Lisbon for a major European airline project. You will handle calls, emails, and chats, manage bookings, and resolve inquiries with empathy.

Experience with GDS systems (Sabre/Amadeus/Galileo) is preferred, and relocation support is available for Lisbon. Fluent Spanish (C1) and English (B2) are required, with at least 6 months in customer service.

Qualifications

• Fluent Spanish (C1) and good English (B2).
• Minimum 6 months of experience in customer service.

Responsibilities

• Deliver customer support via phone, email, and chat.
• Handle sales inquiries, information requests, and complaints.
• Manage sensitive cases including escalations from regulatory bodies.
• Oversee booking management: create, modify, or cancel reservations.

Skills

Spanish (C1) and English (B2)

6 months customer service

empathy & collaboration

problem solving

Tools

GDS Sabre

GDS Amadeus

GDS Galileo

Job description

JC Recruiting is partnering with a global leader in customer experience and digital solutions to recruit Spanish-speaking Customer Support Representatives for a major European airline project in Lisbon, Portugal. This is an excellent opportunity to join a multicultural team, supporting one of the largest low-cost airlines in Europe, connecting travelers across Europe, North Africa, and the Middle East. Your Role Deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions. QUALIFICATIONS / REQUIREMENTS Fluent Spanish (C1) and good English (B2). Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases. BENEFITS Full-time, on-site role based in Lisbon. Rotational shifts, Monday to Sunday, with days off on a rotating basis. Paid training and continuous professional development. Health insurance and meal allowance. Relocation support available for candidates moving to Lisbon. Career progression opportunities in a global company. Multicultural and supportive work environment. Language: Spanish Employment Type: Full-time Requirements: Fluent Spanish (C1) and good English (B2). Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases.