Customer Service Representative with German

Wibit Consulting & Services (WibitCS); Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Food vouchers

On-site training

Resumo da oferta

Wibit Consulting & Services (WibitCS) collaborates with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Representative in Porto, Portugal. The role is on-site, full-time, for a fixed term of six months with a possibility of extension or permanent contract.

You will handle all incoming contacts from bank clients via phone, chat and email, provide accurate information, and present the product range in a sales-oriented way, supporting central marketing campaigns.

Qualificações

• Native or fluent in German (C2) and English (B2).
• Excellent listening and problem-solving skills.
• Ability to handle stressful situations.

Responsabilidades

• Handle all incoming contacts from bank clients via phone, chat and email.
• Provide excellent and nimble customer service and seek initiatives to improve the experience.
• Use tools to ensure information is accurate, valid and complete.
• Present the product range in a sales-oriented way and support marketing campaigns.

Conhecimentos

German (C2)

English (B2)

Descrição da oferta de emprego

In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Food vouchers
• Guidance and tools to reach your full potential

Departamento: Information & Technology