German Speaking Customer Support Representative

Ignite; Porto; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Private life insurance

Relocation & housing

International environment

Resumo da oferta

Ignite, based in Porto, Portugal, seeks German-speaking customer support specialists to join its multinational financial services team. You will assist global customers by phone and email, navigate digital banking portals, and resolve routine to complex queries with a focus on privacy and security.

The role requires fluent German (C1/C2) and English (B2) and offers a comprehensive relocation package, private health and life insurance, onboarding support, and clear progression paths in a dynamic,

Qualificações

• German language proficiency at C1/C2 and English at B2 for internal comms and training.
• Strong customer-service orientation with professional phone etiquette.
• Willingness to learn modern banking and admin software.

Responsabilidades

• Assist global customers via phone and email with daily account operations and banking queries.
• Troubleshoot account issues and escalate complex cases to technical units.
• Maintain compliance with global banking regulations and privacy standards.
• Log interactions accurately in enterprise software and keep client profiles up to date.

Conhecimentos

German language proficiency

English language proficiency

Customer service

Communication skills

Adaptability

Ferramentas

CRM software

Banking software

Descrição da oferta de emprego

Location: Porto, Portugal

Industry: Banking & Financial Services

Benefits: Private Health/Life Insurance, Paid Relocation & Housing

Languages Required: Fluent German (C1/C2) & English (B2)

Role Summary

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal. Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users.

Primary Responsibilities

• Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Issue Resolution: Troubleshoot complex account issues and elevate specialized cases to internal technical units.
• Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.
• Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms.

Ideal Profile

• Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.
• Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.
• Adaptability: Eager to learn modern financial software systems, administrative tools, and fast-paced procedures.
• Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success.

Compensation & Perks

• Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.
• Health & Wellness: Comprehensive private medical and life insurance starting on day one.
• Growth: Clear internal progression structures with leadership roles regularly filled from within.
• Workplace: Contemporary office facilities with open, collaborative working spaces.
• Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues.

Relocation Package

• Accommodation: Private room in a company-managed apartment provided upon arrival.
• Travel: Full reimbursement for your initial flight ticket to Portugal.
• Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers.