German Speaking Customer Support Representative (On-site in Porto)

Ignite; Porto; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health/Life Insurance

Paid Relocation & Housing

Language clubs

Social events

Recreational sports leagues

Onboarding provided

Resumo da oferta

Ignite in Porto, Portugal, is seeking a German-speaking Financial Support Specialist to support customers via phone and email, ensuring accurate account operations and a smooth digital banking experience. You will join a multicultural team and contribute to high-quality service for German-speaking users.

No banking experience is required; full paid onboarding, comprehensive private health and life insurance, and relocation assistance are provided to support your transition to Porto.

Qualificações

• German fluency at C1/C2 with English B2 for internal communication.
• Strong customer service and communication skills.
• Willing to learn modern banking software systems and adapt to fast-paced processes.
• No banking experience required; full paid onboarding provided.

Responsabilidades

• Assist German-speaking customers via phone and email with banking queries.
• Troubleshoot account issues and escalate specialized cases to internal teams.
• Maintain compliance with global banking regulations and privacy standards.
• Log interactions and keep client profiles updated in enterprise software.

Conhecimentos

German (C1/C2)

English (B2)

Customer service

Interpersonal skills

Adaptability

Data entry

Ferramentas

Enterprise software platforms

Descrição da oferta de emprego

Location: Porto, Portugal | Industry: Banking & Financial Services | Benefits: Private Health/Life Insurance, Paid Relocation & Housing

Role Summary

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal. Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users.

Primary Responsibilities

• Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
• Issue Resolution: Troubleshoot complex account issues and elevate specialized cases to internal technical units.
• Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.
• Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms.

Ideal Profile

• Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.
• Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.
• Adaptability: Eager to learn modern financial software systems, administrative tools, and fast-paced procedures.
• Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success.

Compensation & Perks

• Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.
• Health & Wellness: Comprehensive private medical and life insurance starting on day one.
• Growth: Clear internal progression structures with leadership roles regularly filled from within.
• Workplace: Contemporary office facilities with open, collaborative working spaces.
• Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues.

Relocation Package

• Accommodation: Private room in a company-managed apartment provided upon arrival.
• Travel: Full reimbursement for your initial flight ticket to Portugal.
• Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers.