Customer Service Representative (German Speakers) - Porto | Setembro

Salt Services SA; Porto; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Health insurance

Transport allowance

Meal card

Modern workplace

Long-term growth

Resumo da oferta

Salt Services SA in Porto seeks a Customer Support Representative to deliver German-language telephone support, assist customers with product and service information, and manage requests with accurate updates in our systems. The role emphasizes problem solving and a strong customer-focused approach.

You will work flexible hours (Mon–Sat, 07:00–21:00) and may need to relocate to Porto. The position offers growth opportunities in a modern Porto/Lisbon office environment with benefits.

Qualificações

• Fluency in German (C1 minimum)
• Interest in telecommunications products/services
• Strong problem-solving and troubleshooting skills
• Willingness to work flexible hours (07:00–21:00, Mon–Sat)
• Reliable, punctual and customer-focused
• Available for regular commuting or relocation to Porto

Responsabilidades

• Provide top-notch telephone support to customers in German
• Assist customers with information and support for products/services
• Manage customer requests and update systems (rate changes, activations, address changes)
• Identify opportunities for service process improvements

Conhecimentos

German fluency

Telecom interest

Problem solving

Flexibility

Reliability

Willing to relocate

Descrição da oferta de emprego

As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.
• Assist both existing and potential customers with information and support related to our products and services.
• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
• Telecom Interest: A genuine interest in telecommunications products and services.
• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
• Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
• Personal Strengths: You are reliable, punctual, and customer-focused.
• Be available for regular commuting or to plan a relocation to the area of our offices in Porto.

What We Offer:

• Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
• Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
• A Modern Workplace: Work in prime locations in Lisbon and Porto, in cosy, contemporary office environments that include a leisure room.
• Job Stability: Long-term growth opportunities.