Customer Service Representative (English-speaking) - Volkswagen

Concentrix; Braga; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time contract

Competitive salary

Central Braga location

Referral bonuses

Paid training

Career development

Leadership training

Resumo da oferta

Volkswagen in Braga, Portugal, is seeking an on-site Customer Service Representative (English-speaking) to ensure high service quality and meet client expectations across operations. You will respond to inquiries, manage CRM updates, and collaborate with the team to drive customer satisfaction.

The role emphasizes English proficiency, a customer-first approach, and familiarity with policies, warranties, and digital tools, with opportunities for development and a competitive bonus structure.

Qualificações

• Proficient in English (written and spoken).
• At least 1 year in technical or automotive customer service.
• Interest in automotive topics and digital tech.
• Ability to understand policies and warranties.
• Strong documentation and decision-making skills.
• Able to resolve issues and provide solutions.

Responsabilidades

• Respond to customer requests via multiple channels and update CRM.
• Build customer relationships with speed and professionalism.
• Support retention by guiding inquiry outcomes.
• Maintain empathetic relationships with customers.
• Collaborate with team and management.
• Provide feedback on issues and advocate improvements.

Conhecimentos

English proficiency

CRM experience

Automotive interest

Policy understanding

Documentation skills

Descrição da oferta de emprego

Customer Service Representative (English-speaking) – Volkswagen

Role Overview

As a Customer Service Representative for Volkswagen in Braga, Portugal (On‑Site), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence, including high targets in quality, efficiency, and customer journey improvement.

What You Will Do

• Respond to customer requests via multiple channels, updating CRM systems with relevant information.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.
• Maintain professional, empathetic relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on emerging issues and identify improvement areas proactively.

Qualifications

• High level of English (written and oral)
• 1 year of experience in technical roles or automotive customer service
• Passion for automotive topics and proficiency in digital technology
• Ability to understand policies, procedures, and warranties and familiarity with market geography
• Empowered to make independent decisions with strong documentation skills
• Skilled in resolving issues and providing solutions

Benefits

• Full‑time position with indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonus
• Convenient central location in Braga, Portugal
• Referral bonus opportunities
• Comprehensive paid training on the company and the project you’ll be working on
• Career development programs
• Professional development and leadership training (free learning and Leadership Development programs)

Equal Opportunity Employment

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.