Customer Representative (French-speaking) - Vehicles Transportation Platform

Concentrix; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is looking for a Customer Representative in Lisbon, Portugal, to assist customers in a friendly and efficient manner via email and phone. The role requires a high level of French and fluent English, emphasizing excellent communication and active listening skills.

This position offers a competitive salary, performance bonuses, full training, and career development opportunities. Applicants must be authorized to work in Portugal.

Qualificações

• High level of French (written and oral) and fluent in English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone).
• Support customers with booking management and billing issues.
• Attract potential customers by answering questions.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Conhecimentos

Fluent French (written and oral)

Fluent English (B2)

Excellent communication skills

Active listening skills

Ability to identify customer needs

Proactivity

Team player

Descrição da oferta de emprego

Customer Representative (French-speaking) - Vehicles Transportation Platform

What You Will Do In This Role

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Your Qualifications

• Have a high level of French (written and oral) and are fluent in English (B2).
• Have excellent communication and active listening skills.
• Have the ability to identify customers' needs and propose fast solutions.
• Are proactive, self-motivated, and a great team player.

What’s In It For You

• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal Employment Opportunity Statement

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.