Customer Service Representative | French Speaker

Talent Search People; Porto; Hybrid; EUR 13.000 - 23.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Hybrid work model

Wellbeing benefits

Zusammenfassung

Talent Search People seeks a Credit to Cash - French Speaker for a multinational industrial company. The role focuses on proactive collections, building customer relationships for timely payments, and assessing creditworthiness using internal and external data according to policy.

The ideal candidate has at least 1 year in customer service with exposure to credit analysis, excellent French, and strong Excel skills.

Qualifikationen

• At least 1 year in customer service and collections.
• Proficient in French; strong Excel skills (Pivot Tables, Formulas, VLOOKUP, etc.).
• Experience with SAP and Office Suite is valued.

Aufgaben

• Proactively handle collection cases within a client portfolio according to company policies.
• Build relationships with customers to promote good payment behavior.
• Analyze and decide on customer creditworthiness for payments and deliveries.
• Ensure proper financial measures for collections.

Kenntnisse

French language

Customer service

Credit analysis

Collections

Excel

Tools

SAP

Office Suite

Jobbeschreibung

This time, we are looking for an Credit to Cash- French Speaker to join a mutinational company in the industrial sector, industry leader with gases company that stands out for its integrity, vision and the mission to make the world a productive place.

In your day-to-day work, you will be responsible for:

• Proactively handle collection cases within a portfolio of clients, being responsible and accountable for the collection process within that portfolio based on policies and procedures established by the company
• Building a relationship with customers which leads to good payment behavior
• Analyze and decide on the creditworthiness of customers (for payments and deliveries) based on internal and external information, defined policies and procedures
• Further you will ensure proper financial measures for collections

You are the person we are looking for if:

• You have at least one year of experience in customer service (customer support, handling customer complaints), as well as experience in credit analysis and collections, preferably within the finance sector.
• You have a proficient/native level of French, and an excellent knowledge of Excel like Pivot Tables, Formulas Vlookups, Conditionals, etc.. Experience working with the Office Suite and SAP is valued.
• You are a good communicator, and you are able to communicate by phone and email with our customers.
• You value working in a multicultural team and oriented to achieve results (KPI's).

Total annual compensation package of approximately €22,200, including:

• Base salary of €1,100/month (gross - paid in 14 instalments);
• French language bonus of €250/month (gross - paid in 12 instalments);
• Annual performance bonus of 6.5%;
• Approximately €240 net per month in meal allowance, provided via meal card (€11 net per working day).
• +
• Private health insurance from day one.
• Hybrid working model, with only 2 days per week onsite at Lionesa Business Hub.
• Access to wellbeing benefits, including nutrition and psychology consultations.
• Direct contract with the company: 12-month fixed-term contract with a strong possibility of transition to a permanent contract based on performance. This is a permanent hiring need and not a temporary replacement position.