French-speaking Credit Services Specialist

Pkrecruiting; Braga; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from Day 1

Long-term career potential

Resumo da oferta

CloserHire is seeking a French-speaking Customer Service Representative in Braga, Portugal. You will respond to inbound inquiries by phone about credit accounts and financing, analyze needs, and tailor solutions while building long-term relationships.

The role requires French fluency, good English, and a willingness to work rotational shifts. Health insurance is provided from Day 1 with a long-term career path in a modern Braga office.

Qualificações

• Fluent in French (spoken and written).
• Strong English for internal communication.
• Experience in customer service or contact center is a plus.
• Strong communication and problem-solving skills.
• Empathetic, patient and able to handle sensitive financial discussions.

Responsabilidades

• Respond to inbound customer inquiries by phone regarding existing credit accounts and financing requests.
• Analyze customer needs to personalize interactions and propose suitable options.
• Build long-term relationships and contribute to the customer portfolio.
• Identify commercial opportunities during each contact (inbound or outbound).
• Manage cases with accuracy, confidentiality and compliance.

Conhecimentos

French fluency

English (internal comms)

Customer service experience

Communication skills

Problem solving

Descrição da oferta de emprego

CloserHire is partnering with a global leader in customer experience solutions to recruit a French-speaking Customer Service Representative for a major consumer credit platform.If you are client-oriented, empathetic, and motivated to help people make informed financial decisions, this opportunity is for you. Your Role Respond to inbound customer inquiries by phone regarding existing credit accounts and new financing requests. Analyze customer needs to personalize interactions, provide reassurance, and propose the most suitable credit or financing options. Build long-term customer relationships and contribute to the overall customer portfolio. Identify and maximize commercial opportunities during each contact (incoming or outgoing). Manage customer cases with accuracy, compliance, and confidentiality, always following internal procedures and security standards. Demonstrate professionalism, integrity, and attention to detail in every customer interaction. Your Qualifications Fluency in French (C1) – both spoken and written. Good English skills for internal communication. Experience in customer service or contact center environments is an advantage. Strong communication and problem-solving skills. Empathetic, patient, and capable of managing sensitive financial discussions with care. Availability to work rotational shifts (Monday–Saturday). Candidates must already hold NIF and NISS (mandatory for health insurance enrollment). The Offer Full-time employment with stable, long-term career potential. Health insurance available from Day 1 (with monthly contribution) and free after 6 months. Modern office locations in Braga. Supportive, international working environment with strong focus on training, compliance, and service quality.

Relocation

N/A