French Speaking Customer Support Representative (on-site)

Ignite; Cascais; On-site; EUR 18,000 - 20,000; Full time

Benefits offered by this job

Modern Workplace

Comprehensive Onboarding

Work-Life Balance

Global Community

Job summary

Ignite is seeking a fluent French-speaking Customer Advisor to join our Sete Rios office in Lisbon. This on-site role focuses on delivering high‑quality support for French-speaking customers of a leading consumer electronics and home appliances brand, with English training available for internal use.

You will handle multichannel inquiries, update CRM records, and collaborate with colleagues across departments to ensure accurate, empathetic solutions while contributing to an international,

Qualifications

• Native or near-native fluency in French (C1/C2) and good English (B2)
• Strong communication, active listening and problem‑solving abilities
• Tech-savvy with the ability to multitask across software platforms and CRM tools
• Full eligibility to work in Portugal

Responsibilities

• Multichannel support via phone, email, and live chat
• Provide accurate, empathetic solutions and high-quality service
• Update and manage customer databases and CRM profiles
• Collaborate with team members and other departments for a seamless customer experience

Skills

French proficiency

Interpersonal skills

Tech-savvy

Work authorization

Tools

CRM software

Job description

Salary: €1,100 gross base salary per month + €150 monthly language bonus (paid 14 times per year) + €7 net daily meal allowance + Up to €80 monthly performance and attendance incentive

Job Title: French-Speaking Customer Advisor – Consumer Electronics & Home Appliances

Location: On-site — Sete Rios, Lisbon, Portugal

Contract Type: Full-Time (Rotating shifts: Monday to Sunday, 08:00 – 22:00; 2 rotating days off per week)

Language Requirements: Native or near-native fluency in French (C1/C2 level) & B2-level English

Role Overview

Are you a fluent French speaker looking for an exciting career opportunity in one of Europe's most vibrant cities? We are seeking enthusiastic and customer-oriented professionals to join our dynamic team in Sete Rios, Lisbon. In this role, you will be the voice of a leading global home appliances and consumer electronics brand, providing top-tier support to our French-speaking customers. You will combine technical guidance, problem-solving, and empathetic communication to deliver exceptional service while building a rewarding, long-term international career in the sunny Portuguese capital.

Key Responsibilities & Daily Tasks

• Multichannel Support: Assist customers via phone, email, and live chat channels, answering inquiries regarding product features, technical specifications, orders, deliveries, and troubleshooting.
• Exceptional Service Delivery: Deliver top-tier service by actively listening to customer needs and providing accurate, empathetic, and efficient solutions tailored to each user.
• Database Management: Manage and update customer databases, CRM profiles, and ticketing logs with precise details of every interaction and resolution step.
• Cross-Functional Collaboration: Collaborate closely with team members, quality specialists, and internal departments to ensure a seamless and consistent customer experience.

Candidate Requirements & Profile

• Language Proficiency: Native or near-native fluency in French (C1/C2 level, written and spoken) for client communications, alongside a good working level of English (B2) for internal training and corporate collaboration.
• Interpersonal Skills: Strong communication abilities, active listening techniques, patience, and a natural problem-solving mindset.
• Tech Aptitude: Tech-savvy profile with the ability to multitask across different software platforms, CRM tools, and communication channels simultaneously.
• Work Authorization: Full eligibility and legal authorization to work in Portugal.

Compensation & Financial Structure

• Guaranteed Earnings: €1,100 gross base salary per month plus a €150 monthly language bonus, disbursed 14 times annually to incorporate holiday and Christmas allowances.
• Meal Allowance: €7 net per working day loaded onto a corporate meal card.
• Performance Incentives: Additional financial rewards of up to €80 per month tied to performance metrics and attendance.

Benefits & Workplace Perks

• Modern Workplace: Work in a contemporary office facility located in Sete Rios, one of Lisbon's most connected and accessible districts.
• Comprehensive Onboarding: Complete comprehensive initial training and continuous professional development opportunities within a multicultural work environment.
• Work-Life Balance: Structured schedule featuring rotating shifts (Monday to Sunday, 08:00 – 22:00) with 2 consecutive or rotating days off per week and advance scheduling.
• Global Community: Join a vibrant, inclusive international team with regular engagement events, wellness initiatives, and clear internal career progression pathways.