French Speaking Customer Support Representative

Ignite.; Cascais; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Modern workplace

Comprehensive onboarding

Work-life balance

Global community

Job summary

Ignite. in Lisbon (Sete Rios) is seeking a French-speaking Customer Advisor for Consumer Electronics & Home Appliances to deliver top-tier support to French-speaking customers across phone, email and live chat.

You will combine product guidance, problem-solving and empathy to ensure smooth service, while collaborating with internal teams in a lively, international environment. The role is full-time, on-site with rotating shifts, and offers a strong onboarding program.

Qualifications

• Native or near-native French communication for client interactions.
• Good working level of English (B2) for training and collaboration.
• Strong interpersonal and communication abilities for customer support.
• Full eligibility to work in Portugal.

Responsibilities

• Multichannel Support: Assist customers via phone, email, and live chat.
• Provide product guidance and troubleshooting with empathy.
• Update CRM and ticket logs with accurate interaction details.
• Collaborate with internal teams to ensure consistent customer experience.

Skills

French fluency

English (B2)

Interpersonal skills

Tech aptitude

Work authorization

Job description

Salary: €1,100 gross base salary per month + €150 monthly language bonus (paid 14 times per year) + €7 net daily meal allowance + Up to €80 monthly performance and attendance incentive

Job Title: French-Speaking Customer Advisor – Consumer Electronics & Home Appliances

Location: On-site — Sete Rios, Lisbon, Portugal

Contract Type: Full-Time (Rotating shifts: Monday to Sunday, 08:00 – 22:00; 2 rotating days off per week)

Language Requirements: Native or near-native fluency in French (C1/C2 level) & B2-level English

Role Overview

Are you a fluent French speaker looking for an exciting career opportunity in one of Europe's most vibrant cities? We are seeking enthusiastic and customer-oriented professionals to join our dynamic team in Sete Rios, Lisbon. In this role, you will be the voice of a leading global home appliances and consumer electronics brand, providing top-tier support to our French-speaking customers. You will combine technical guidance, problem-solving, and empathetic communication to deliver exceptional service while building a rewarding, long-term international career in the sunny Portuguese capital.

Key Responsibilities & Daily Tasks

• Multichannel Support: Assist customers via phone, email, and live chat channels, answering inquiries regarding product features, technical specifications, orders, deliveries, and troubleshooting.
• Exceptional Service Delivery: Deliver top-tier service by actively listening to customer needs and providing accurate, empathetic, and efficient solutions tailored to each user.
• Database Management: Manage and update customer databases, CRM profiles, and ticketing logs with precise details of every interaction and resolution step.
• Cross-Functional Collaboration: Collaborate closely with team members, quality specialists, and internal departments to ensure a seamless and consistent customer experience.

Candidate Requirements & Profile

Must-Haves:

• Language Proficiency: Native or near-native fluency in French (C1/C2 level, written and spoken) for client communications, alongside a good working level of English (B2) for internal training and corporate collaboration.
• Interpersonal Skills: Strong communication abilities, active listening techniques, patience, and a natural problem-solving mindset.
• Tech Aptitude: Tech-savvy profile with the ability to multitask across different software platforms, CRM tools, and communication channels simultaneously.
• Work Authorization: Full eligibility and legal authorization to work in Portugal.

Compensation & Financial Structure

• Guaranteed Earnings: €1,100 gross base salary per month plus a €150 monthly language bonus, disbursed 14 times annually to incorporate holiday and Christmas allowances.
• Meal Allowance: €7 net per working day loaded onto a corporate meal card.
• Performance Incentives: Additional financial rewards of up to €80 per month tied to performance metrics and attendance.

Benefits & Workplace Perks

• Modern Workplace: Work in a contemporary office facility located in Sete Rios, one of Lisbon's most connected and accessible districts.
• Comprehensive Onboarding: Complete comprehensive initial training and continuous professional development opportunities within a multicultural work environment.
• Work-Life Balance: Structured schedule featuring rotating shifts (Monday to Sunday, 08:00 – 22:00) with 2 consecutive or rotating days off per week and advance scheduling.
• Global Community: Join a vibrant, inclusive international team with regular engagement events, wellness initiatives, and clear internal career progression pathways.