Dutch-Speaking Customer Support Agent - Lisbon (On-site)

David Kennedy Recruitment; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Job summary

David Kennedy Recruitment is seeking a Dutch speaking Customer Service Representative to join a leading BPO consultancy in Lisbon. The role encompasses handling customer inquiries through various channels, providing precise information, and ensuring customer satisfaction. The ideal candidate will be fluent in Dutch and English, possess strong communication skills, and show a willingness to learn in a dynamic environment.

The position offers opportunities for comprehensive training and support within a modern office located in the city center.

Qualifications

• Fluent in Dutch and English, with strong communication skills.
• Ability to handle technical inquiries and troubleshoot common issues.
• Experience with customer service software or ticketing systems preferred.

Responsibilities

• Handle customer interactions across various communication channels.
• Provide clear and accurate information in response to inquiries.
• Assist with general questions and basic technical support.

Skills

Native / fluent in Dutch

Fluent in English (minimum B2 level)

Strong verbal and written communication skills

Basic understanding of customer service principles

Effective problem-solving skills

Tools

Customer service software

Ticketing systems

CRM tools

Job description

David Kennedy Recruitment is seeking a Dutch speaking Customer Service Representative to join a leading BPO consultancy in Lisbon. The role encompasses handling customer inquiries through various channels, providing precise information, and ensuring customer satisfaction. The ideal candidate will be fluent in Dutch and English, possess strong communication skills, and show a willingness to learn in a dynamic environment.

The position offers opportunities for comprehensive training and support within a modern office located in the city center.