Customer Service Representative (Dutch) - Lisbon, Portugal

Nordicrecruiters; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Full-time position

International team

Lisbon living

Resumo da oferta

Nordicrecruiters invites a Dutch-speaking Customer Service Representative to join our international support team in Lisbon. You will assist clients with clarity and empathy across channels, answering questions, resolving issues, and maintaining accurate records.

Fluency in Dutch is required, English is a plus, and previous customer service experience helps. This full-time role offers a supportive multicultural environment, competitive salary, and a chance to enjoy Lisbon's vibrant lifestyle.

Qualificações

• Native or fluent Dutch; English a plus.
• Experience in customer service or helpdesk preferred.
• Strong communication and rapport-building skills.
• Organisational skills and attention to detail.
• Proactive, service-oriented mindset for international environment.

Responsabilidades

• Handle customer inquiries in Dutch (and English when needed) across channels (phone, email, chat).
• Assist clients by resolving issues and explaining services or products.
• Maintain and update client records and interaction logs in internal software.
• Collaborate with internal teams (sales, operations, technical support) to manage cases and escalate when needed.
• Provide clear, professional communication with a positive, client-focused attitude.

Conhecimentos

Dutch proficiency

English proficiency

Communication skills

Interpersonal skills

Organisational skills

Proactive mindset

Ferramentas

Ticketing systems

CRM software

Descrição da oferta de emprego

Are you ready to deliver top-notch customer service while enjoying life in Lisbon, a vibrant capital that blends history, sunshine and quality of life? We are looking for a Dutchspeaking Customer Service Representative to join our international support team and help serve clients with clarity, empathy, and professionalism.

What youll do

• Handle customer enquiries in Dutch (and English when needed), delivering friendly, accurate and efficient support across different channels (phone, email, chat).
• Assist clients by answering questions, resolving issues, explaining services or products, and maintaining high standards of customer experience.
• Maintain and update client records and interaction logs using internal software ensuring accuracy and confidentiality.
• Collaborate with internal teams (sales, operations, technical support, etc.) to manage cases, escalate problems when needed, and ensure a smooth customer journey.
• Provide clear, professional communication and maintain a positive, clientfocused attitude in a multicultural, multilingual environment.

What were looking for

• Native or fluent Dutch (written and spoken). Good command of English is a plus.
• Previous experience in customer service, support, helpdesk or similar roles is an advantage.
• Strong communication and interpersonal skills patient, empathetic, and able to build rapport with clients.
• Good organisational skills, ability to work with databases or ticketing systems, and attention to detail.
• A proactive, serviceoriented mindset and readiness to work in a fastpaced international environment.

Whats on offer

• Competitive salary and benefits package, suited to your experience and performance.
• A fulltime, stable position in a supportive international team with opportunities to grow and learn.
• The chance to live and work in Lisbon enjoying its dynamic culture, pleasant climate, and a lifestyle many expats find attractive.

Why Lisbon?

• Lisbon is frequently rated among the best cities for expats to live in. Many report a high quality of life thanks to a friendly community, welcoming culture, and Mediterraneanstyle freedom to mix work and leisure.
• The city offers a rich cultural scene, pleasant weather, access to beaches and historic neighbourhoods plus cafés, international cuisine and a vibrant social life.
• For expats or multilingual professionals, Lisbon provides a multicultural, internationalfriendly environment where you can combine a career with a balanced, fulfilling lifestyle.

If you speak Dutch fluently, enjoy helping people and are drawn to the idea of living in a sunny, cosmopolitan European capital this Customer Service Representative role in Lisbon could be an excellent match.