Customer Service Representative – Digital – Lisbon, Portugal (Meal Allowance)

Closerhire; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Meal Allowance

Paid Training

Job summary

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. You will support small and medium-sized businesses by delivering exceptional customer service across multiple channels and ensuring a world-class customer experience.

Day to day you will provide customer support via phone, email, and chat, assist business customers with product, account,

Qualifications

• Previous customer service experience is an advantage but not required.
• Fast learner with good computer literacy.
• Ability to handle confidential information responsibly.
• Strong teamwork and collaboration skills.
• Ability to de-escalate challenging situations professionally.
• Customer-focused mindset with empathy and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving customer issues.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through professional, empathetic communication.
• Handle sensitive customer information with confidentiality and care.
• Accurately document customer interactions and follow internal procedures.

Skills

Fast learner

Computer literacy

Confidential information handling

Teamwork

De-escalation

Customer focus

Empathy

Communication

Job description

€1,248 per month (gross) - plus Meal Allowance, Paid Training. Customer Service Representative in Lisbon, Portugal.

What you'll actually take home

€1,248 per month (gross)

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Meal Allowance
• Paid Training

Everything else in the package

You also get office-based position in Lisbon, Portugal Full-time employment, comprehensive onboarding and approximately 17 days of paid training, rotating shifts (40 hours per week) Meal allowance, private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law, modern office facilities and an international working environment, and long-term career development opportunities within a global organization.

The job itself

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You'll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

Day to day that means provide customer support via phone, email, and chat, assist business customers with product, account, and platform-related inquiries, deliver pre-sales and post-sales support while resolving customer issues efficiently, guide customers in using digital tools and self-service solutions, build strong customer relationships through professional, empathetic communication, handle sensitive customer information with confidentiality and care, and accurately document customer interactions and follow internal procedures.

What you need to bring

• Previous customer service experience is an advantage but not required
• Fast learner with good computer literacy
• Ability to handle confidential information responsibly
• Strong teamwork and collaboration skills
• Ability to de-escalate challenging situations professionally
• Customer-focused mindset with strong empathy and problem-solving abilities
• Excellent verbal and written communication skills

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Next steps

• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract - we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.