Italian-Speaking Operations Customer Expert – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Accommodation option for international

Resumo da oferta

CloserHire is hiring an Italian-speaking Operations Customer Expert in Lisbon to be the first point of contact for customers via phone, email, and chat. You will manage banking-related inquiries, take ownership of cases from start to finish, and support fraud investigations with a customer-first approach.

The role requires adaptability, strong communication, and empathy, with a full-time 40-hour workweek and comprehensive on-boarding and relocation support for eligible international candidates.

Qualificações

• Adaptable and comfortable switching between multiple tasks and systems.
• Strong attention to detail with a risk-aware mindset.
• Resilient and professional in sensitive or challenging situations.
• Strong problem-solving skills and ability to work independently.
• Confident decision-maker handling complex customer cases.
• Strong customer service mindset with empathy and emotional intelligence.
• Excellent verbal and written communication skills.

Responsabilidades

• Support customers via phone, email, and chat with banking-related inquiries.
• Resolve a wide range of banking and account questions with first-contact resolution where possible.
• Take ownership of cases from initial contact to resolution, including complex scenarios.
• Assist in fraud investigations and dispute resolution (e.g., chargebacks).
• Handle customer complaints professionally and work toward fair resolutions.

Conhecimentos

Adaptable

Attention to detail

Resilience

Problem-solving

Decision making

Empathy

Communication skills

Descrição da oferta de emprego

1059.34 € (w/room) — plus Private Health Cover, Meal Allowance. Italian-Speaking Operations Customer Expert – Digital Banking in Lisbon, Portugal.

What you will actually take home

1059.34 € (w/room)

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get full-time position of 40 hours per week 24/7 rotating shifts, Monday to Sunday 8-hour working day plus an additional lunch break 12 working days of comprehensive initial training, health insurance from the first day of the employment contract Meal allowance Holiday and Christmas allowances 22 days of annual leave, compensation day when working on applicable, portuguese public holidays, company accommodation option for eligible international candidates, including internet, water, electricity, and cleaning services, relocation support covering costs and logistics, legal and administrative support with matters such as documentation and housing, and local language classes.

The job itself

CloserHire is partnering with a leading international customer experience provider to recruit Italian-speaking Operations Customer Experts in Lisbon, Portugal, supporting an innovative digital banking platform. In this role, you will be the first point of contact for customers via phone, email, and chat, helping them with a wide range of banking-related enquiries. You will take ownership of cases from start to finish, including more complex situations involving payments, disputes, fraud

Day to day that means support customers via phone, email, and chat, resolve a wide range of banking and account-related customer enquiries, aim for first-contact resolution while delivering an excellent customer experience, take ownership of customer cases from initial contact through to resolution, handle complex customer situations with empathy, fairness, and attention to detail, support fraud investigations and dispute resolution, including chargebacks, and handle customer complaints professionally and work towards fair resolutions.

What you need to bring

• Adaptable and comfortable switching between multiple tasks and systems
• Strong attention to detail and a risk-aware mindset
• Resilient and able to remain professional in sensitive or challenging situations
• Strong problem-solving skills and ability to work independently
• Confident decision-maker, comfortable handling complex customer cases
• Strong customer service mindset with a high level of empathy and emotional intelligence
• Excellent verbal and written communication skills

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive, and notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test).

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.