Customer Service Representative

Cross Border Talents; Setúbal; Híbrido; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work環

Career Growth Opportunities

Stable Full-Time Employment

Resumo da oferta

Cross Border Talents, an international team, is seeking a customer experience specialist to assist viewers in Italian and English across phone, chat, and email. You will act as brand ambassador, handling account, application, and technical inquiries with a focus on service quality.

The role requires EU work authorization, strong communication, and technical troubleshooting skills, with a preference for candidates living within 50 km of Lisbon. Remote work model and onboarding will be provided.

Qualificações

• EU work authorization is required.
• Fluent Italian and English (C1+ level).
• Strong customer service and communication skills.
• Technical troubleshooting and software support ability.
• Must reside within 50 km of Lisbon office.

Responsabilidades

• Serve as the first point of contact for viewers via phone, chat, and email.
• Provide account and application-related support.
• Troubleshoot software, system configurations, and network settings.
• Maintain detailed records of customer interactions and cases.
• Deliver accurate, timely resolutions and ensure customer satisfaction.

Conhecimentos

Fluent Italian

Fluent English (C1+)

Customer service

Communication

Technical troubleshooting

System configurations

Network settings

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week