Customer Service Representative (Italian Speaking) | Portugal | Remote

Cross Border Talents; Almada; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work

Career Growth Opportunities

Stable Full-Time Employment

Resumo da oferta

Cross Border Talents is seeking a dedicated customer support agent to join an international team, assisting Italian and English speakers through phone, chat, and email channels while delivering exceptional service. You will handle account and application inquiries, provide software and configuration support, and maintain detailed case records to ensure timely, accurate resolutions for customers.

The role offers remote-friendly work, a performance bonus, daily meal allowance, comprehensive

Qualificações

• Italian and English language proficiency required.
• EU work authorization required.
• Strong customer service and communication skills.
• Technical troubleshooting and software support experience.
• Able to support system configurations and network settings.

Responsabilidades

• Serve as the first point of contact for viewers.
• Provide support via phone, chat, and email.
• Assist customers with account and application-related inquiries.
• Provide support regarding software functionality.
• Troubleshoot system configurations and network settings.
• Deliver accurate and timely resolutions to customer inquiries.
• Maintain detailed records of customer interactions and cases.
• Ensure a high level of customer satisfaction and service quality.

Conhecimentos

Italian

English

Customer service

Troubleshooting

Communication

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week