Customer Service Representative

Cross Border Talents; Amadora; Teletrabalho; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work環境

Resumo da oferta

Cross Border Talents is seeking a bilingual Customer Support Specialist to join our international team. You will assist viewers in Italian and English via phone, chat, and email, acting as a brand ambassador while handling account, application, and software-related inquiries.

This full-time role offers a remote-friendly model, daily meal allowance, training, and career growth within a multicultural environment.

Qualificações

• EU work authorization required.
• Fluent Italian and English (C1+ level).
• Strong customer service and communication skills.
• Technical troubleshooting skills and ability to support software-related issues.
• Ability to support system configurations and network settings.
• Customer-focused mindset with a passion for helping people.
• Must reside within a 50 km radius of the Lisbon office.

Responsabilidades

• Serve as the first point of contact for viewers.
• Provide support via phone, chat, and email.
• Assist customers with account and application-related inquiries.
• Provide support regarding software functionality.
• Troubleshoot system configurations and network settings.
• Deliver accurate and timely resolutions to customer inquiries.
• Maintain detailed records of customer interactions and cases.
• Ensure a high level of customer satisfaction and service quality.

Conhecimentos

Italian (C1+)

English (C1+)

Customer service

Communication skills

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week