Customer Service Representative

Cross Border Talents; Oeiras; Híbrido; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work

Career Growth Opportunities

Stable Full-Time Employment

Resumo da oferta

Cross Border Talents is seeking a customer support specialist to assist viewers in Italian and English across phone, chat, and email channels. You will handle account, application, and technical inquiries while troubleshooting software issues and configurations.

The role requires EU work authorization and residence within 50 km of Lisbon, Portugal. We offer a remote work model with daily meal allowances, performance bonuses, and comprehensive training in a global, multicultural environment.

Qualificações

• EU Work Authorization required
• Fluent Italian and English (C1+ level)
• Strong customer service and communication skills
• Technical troubleshooting skills and ability to support software-related issues
• Ability to support system configurations and network settings
• Customer-focused mindset with a passion for helping people
• Must reside within a 50 km radius of the Lisbon office

Responsabilidades

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Conhecimentos

Italian-English fluency

Customer service

Technical troubleshooting

Remote support

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week