Customer Service Representative (Italian Speaking) | Portugal | Remote

Cross Border Talents; Oeiras; Híbrido; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal allowance

Remote work model

Training & onboarding

International environment

Career growth

Stable full-time employment

Resumo da oferta

Cross Border Talents is hiring a bilingual Italian/English Customer Support Associate to serve as the first point of contact for viewers. You will assist customers through phone, chat, and email, handling account and application inquiries while providing technical support.

The role requires EU work authorization and fluent Italian and English (C1+). You will troubleshoot software-related issues, configure systems, and document interactions to ensure high customer satisfaction.

Qualificações

• EU work authorization required.
• Fluent Italian and English (C1+).
• Strong customer service and communication skills.
• Technical troubleshooting for software issues.
• Ability to support system configurations and network settings.

Responsabilidades

• Serve as the first contact for viewers via phone, chat and email.
• Provide multi-channel support for accounts and applications.
• Troubleshoot software functionality and configurations.
• Resolve customer inquiries with accurate, timely responses.
• Maintain detailed records of interactions and cases.
• Deliver high levels of customer satisfaction and service quality.

Conhecimentos

Italian (C1+)

English (C1+)

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week