Customer Service Representative

Cross Border Talents; Cascais; Híbrido; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work

Career Growth Opportunities

Stable Full-Time Employment

Resumo da oferta

Cross Border Talents is seeking an enthusiastic Customer Support specialist to assist Italian and English-speaking viewers. You will handle phone, chat and email inquiries, guide users through account and application processes, and troubleshoot software-related issues.

Based in a role that requires EU work authorization and residence within 50 km of Lisbon, you will deliver excellent service, document cases, and support network and configuration settings as needed.

Qualificações

• Fluent Italian and English (C1+ level) required.
• Strong customer service and communication skills.
• Technical troubleshooting skills for software-related issues.
• Ability to support system configurations and network settings.
• EU Work Authorization required.

Responsabilidades

• Serve as the first point of contact for viewers.
• Provide support via phone, chat and email.
• Assist customers with account and application inquiries.
• Provide support regarding software functionality.
• Troubleshoot system configurations and network settings.
• Deliver accurate and timely resolutions to customer inquiries.
• Maintain detailed records of customer interactions and cases.
• Ensure high levels of customer satisfaction and service quality.

Conhecimentos

Italian language

English language

Customer service

Technical troubleshooting

Network configuration

Descrição da oferta de emprego

About the Role

Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.

Key Responsibilities

• Serve as the first point of contact for viewers
• Provide support via phone, chat, and email
• Assist customers with account and application-related inquiries
• Provide support regarding software functionality
• Troubleshoot system configurations and network settings
• Deliver accurate and timely resolutions to customer inquiries
• Maintain detailed records of customer interactions and cases
• Ensure a high level of customer satisfaction and service quality

Requirements

EU Work Authorization required

Fluent Italian and English (C1+ level)

Strong customer service and communication skills

Technical troubleshooting skills and ability to support software-related issues

Ability to support system configurations and network settings

Customer-focused mindset with a passion for helping people

Must reside within a 50 km radius of the Lisbon office

What We Offer

Performance Bonus

Daily Meal Allowance

Remote Work Model

Comprehensive Training & Onboarding

International and Multicultural Work Environment

Career Growth Opportunities

Stable Full-Time Employment

Schedule

• Monday to Sunday
• Operating hours between 07:00 and 21:00
• Two rotational days off per week