Customer Service Representative

Atlean World; Lisboa; On-site; EUR 19,000 - 26,000; Full time

Job summary

Atlean World in Lisbon, Portugal, is hiring a Customer Service Representative for an on-site role. You will handle inquiries via phone, email, chat, or other channels, providing clear and empathetic responses to customers.

Daily tasks include resolving issues, documenting interactions in CRM, and following up to ensure customer needs are met. You will collect feedback and collaborate with sales, operations and technical support to maintain a positive customer experience.

Qualifications

• Experience delivering high-quality customer service across channels.
• Experience in customer support roles and handling inquiries.
• Strong communication in English; other languages are a plus.

Responsibilities

• Handle inquiries via phone, email, chat, or other channels.
• Document interactions in CRM and helpdesk systems.
• Follow up to ensure customer needs are met and escalate complex cases.
• Collaborate with sales, operations, and technical support to improve service processes.

Skills

Customer Service

Communication

Multilingual

English Proficiency

CRM Proficiency

Problem-solving

Team Collaboration

On-site Presence

Education

High School Diploma

Job description

Company Description

Atlean World is an international HR SaaS consultancy focused on creating multicultural, multilingual work environments. The organization combines advanced technology and AI tools with personalized support to streamline recruitment and improve accuracy. Its international team partners with clients and candidates to build strong, diverse workforces and guide them through the evolving landscape of talent acquisition and management. Atlean World emphasizes both innovation and human connection, helping people find their next job without boundaries.

We are seeking individuals native/fluent in Dutch, German, Italian and French, with at least a B1 in English.

Role Description

The Customer Service Representative is a full-time, on-site role based in Lisbon, Portugal. This position is responsible for handling incoming inquiries from customers via phone, email, chat, or other channels, providing clear, empathetic, and timely responses. Daily tasks include resolving issues, answering questions about products or services, documenting interactions in CRM or support systems, and following up to ensure customer needs are met. The role also involves collecting customer feedback, escalating complex cases when necessary, and contributing to continuous improvements in service processes. Collaboration with internal teams such as sales, operations, and technical support is expected to ensure a consistent and positive customer experience.

Qualifications

• Ability to deliver high-quality Customer Service (in either Dutch, German, Italian and French, and English) and maintain strong Customer Satisfaction.
• Experience in Customer Support and handling Customer Service Representatives responsibilities.
• Skill in creating a positive Customer Experience and building long-term customer relationships.
• Strong communication skills in English; additional languages are an advantage.
• Comfort working in a multicultural, on-site environment in Lisbon, Portugal.
• Problem-solving skills, attention to detail, and the ability to stay calm under pressure.
• Basic proficiency with CRM systems, helpdesk tools, and standard office software.
• Previous customer-facing experience is preferred; high school diploma or equivalent required.