Customer Service – French

Cross Border Talents; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Hybrid work model

Welcome bonus €2,000

Complexity bonus €80

6-month contract

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative in Braga, Portugal, to support customers by phone with current credit and financing projects. The role is hybrid and requires you to live in Portugal, near Braga or Aveiro.

You will answer calls, understand needs, propose suitable options, and build strong relationships while identifying commercial opportunities. Eligible candidates must already reside locally and work within a Monday–Friday schedule.

Qualifications

• Fluent or native-level French (required).
• Experience in customer service or call center is a plus.

Responsibilities

• Answer customer calls about current credits and new financing projects.
• Understand customer needs, reassure them and offer suitable financing options.
• Build long-lasting, high-quality relationships with customers.
• Identify commercial opportunities in incoming and outgoing calls.
• Manage customer files carefully, following procedures and security rules.

Skills

French

Job description

Location: Braga, Portugal (Hybrid)

Only candidates already living in Portugal, in or near Braga or Aveiro, will be considered. No relocation support.

About the role

Join a leading consumer credit platform as a French-speaking Customer Service Representative. You will support customers by phone with their current credit and new project financing questions, helping them find the right solutions.

What you'll do

• Answer customer calls about current credits and new financing projects
• Understand customer needs, reassure them and offer suitable financing options
• Build long-lasting, high-quality relationships with customers
• Identify commercial opportunities in incoming and outgoing calls
• Manage customer files carefully, following procedures and security rules

What we offer

• €930 gross per month, paid 14 times a year
• Welcome bonus of €2,000, paid in 12 monthly instalments during the first year
• Complexity bonus of €80 (paid over 11 months)
• Hybrid work model
• Monday to Friday only, weekends off
• Rotating shifts between 07:00 and 19:00
• 6-month contract

Requirements

• Fluent or native-level French
• Already living in Portugal, in or near Braga or Aveiro

Good to know

Candidates living within 50 km of the office collect their work equipment in person; for those further away, equipment is shipped.