French-Speaking Customer Service Representative

Lingo-nova; Braga; Hybrid; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Complexity bonus €140

Food allowance €7.63 per working day

Job summary

Lingo-nova in Braga, Portugal is hiring for a customer service role supporting French-speaking clients of a consumer credit platform. You will handle inbound/outbound calls on existing credit products and new financing requests, delivering personalised service and solutions.

Key duties include building long-term client relationships, identifying sales opportunities, and maintaining compliant, accurate customer files. Hybrid schedule in Braga with rotating shifts.

Qualifications

• Fluent French (C2 or native) required.
• Experience in customer service or sales is a plus.
• Able to analyse customer needs and propose financing options.
• Strong communication and listening skills.
• Team player with integrity and attention to detail.

Responsibilities

• Take inbound and outbound calls about existing credit products and new financing requests.
• Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution.
• Build long-term, high-quality customer relationships in line with Relational Excellence.
• Spot and develop commercial opportunities in every interaction.
• Manage customer files according to internal procedures and policies.
• Handle customer information with professionalism, accuracy and confidentiality.

Skills

French (C2/native)

Customer service

Sales orientation

Active listening

Attention to detail

Job description

About the Role

Join a customer service team in Braga supporting French-speaking customers of a leading consumer credit platform. You will help customers with their existing credit products and new financing requests, offering personal service and finding solutions that fit their needs. The role combines customer service, sales and relationship management.

What You'll Be Doing

• Take inbound and outbound calls about existing credit products and new financing requests
• Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution
• Build long-term, high-quality customer relationships in line with the company's Relational Excellence framework
• Spot and develop commercial opportunities in every inbound and outbound interaction
• Manage customer files according to internal procedures, security policies and compliance requirements
• Handle customer information with professionalism, accuracy, integrity and confidentiality

What You Bring

• French at C2 or native level (mandatory)
• Ability to analyse customers' needs and propose suitable financing options
• Commitment to rigor and integrity in managing customer files
• Contact centre, customer service or sales experience is an advantage
• Clear spoken communication and excellent active listening
• Attention to detail and a professional, team-player attitude

Eligibility

• You must already live in Portugal, within 50 km of Braga
• Candidates living outside this area, or needing to relocate, cannot be considered. No relocation package or accommodation is provided.
• Candidates living within 50 km must collect their work equipment in person at the office

Schedule & Location

• Hybrid, based in Braga, Portugal
• Monday to Friday, 07:00-17:30 on rotating shifts
• Saturday and Sunday off

Contract

• 6-month contract

Compensation & Benefits

• Salary of €930 gross, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments (1/12 per month) during your first year
• Complexity bonus of €140
• Food allowance of €7.63 per working day