French Customer Support Representative – Hybrid

Cross Border Talents; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Hybrid work

Job summary

Cross Border Talents in Braga, Portugal, is hiring a French-speaking customer service professional for a hybrid role handling inquiries related to a leading consumer credit platform. You will guide clients through financing options, ensuring high-quality service in a regulated environment.

The position runs on a 6-month contract with a base gross salary of €930 per month (paid over 14 months annually), a €2,000 welcome bonus (disbursed in 12 monthly installments during the first year), plus €140

Qualifications

• Native-level or fluent French proficiency.
• Strong analytical ability to assess customer requirements and recommend fitting financial options.
• High level of integrity, rigor, and attention to detail in handling confidential files.

Responsibilities

• Answer customer inquiries via phone regarding existing credit accounts and new financing requests.
• Analyze customer needs to deliver tailored financing options, providing clarity and reassurance throughout the process.
• Build strong, lasting customer relationships based on service excellence and trust.
• Capitalize on commercial opportunities during customer interactions to maximize sales potential.
• Manage customer files with high standards of rigor, compliance, and confidentiality.

Skills

French fluency

Analytical ability

Integrity and discretion

Job description

• Location: Braga, Portugal (Hybrid)
• Schedule: Monday – Friday (Rotational shifts between 07:00 AM and 05:30 PM) | Weekends Off
• Contract Type: 6-month contract

Position Overview

Are you fluent in French and looking for a hybrid customer service role in Braga? Join a dynamic team as the primary point of contact for a leading consumer credit platform. You will handle incoming and outgoing inquiries, guide clients through financing solutions, and deliver exceptional service within a quality-driven environment.

Key Responsibilities

• Answer customer inquiries via phone regarding existing credit accounts and new financing requests.
• Analyze customer needs to deliver tailored financing options, providing clarity and reassurance throughout the process.
• Build strong, lasting customer relationships based on service excellence and trust.
• Capitalize on commercial opportunities during customer interactions to maximize sales potential.
• Manage customer files with high standards of rigor, compliance, and confidentiality.

Requirements

• Language: Native-level or fluent French proficiency.
• Skills: Strong analytical ability to assess customer requirements and recommend fitting financial options.
• Work Ethic: High level of integrity, rigor, and attention to detail in handling confidential files.
• Location: Must be based in or near Braga, Portugal.
  • Equipment Note: Candidates within 50 km collect equipment in person at the office; candidates living over 50 km away will have equipment shipped.

Compensation & Package

• Base Gross Salary: €930 / month (Paid over 14 months annually)
• Welcome Bonus: €2,000 total (Distributed in 12 monthly installments during your first year)
• Complexity Bonus: €140.00 / month
• Food Allowance: €7.63 per working day

Why Braga?

Enjoy working in one of northern Portugal's most vibrant cities. Braga combines rich historic charm, dynamic culture,and modern amenities with a standard of living that balances career and leisure.