French Customer Service Advisor – Financial Services - Braga -

Lingo-nova; Braga; Hybrid; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Food allowance €7.63/day

Complexity bonus €140

Hybrid work in Braga

Job summary

Lingo-nova in Braga, Portugal, is seeking a French-speaking customer service agent to support a leading consumer credit platform. You’ll handle inbound/outbound calls about existing products and new financing requests, delivering personal service and tailored financing options.

The role blends customer service, sales and relationship management, with rotating early shifts in a hybrid Braga office. You’ll build lasting relationships, identify opportunities, and manage files with care, security

Qualifications

• French at C2 or native level is mandatory.
• Ability to analyse customers' needs and propose financing options.
• Commitment to rigor and integrity in handling customer files.
• Experience in contact centre, customer service or sales is an advantage.
• Clear spoken communication and excellent listening skills.

Responsibilities

• Take inbound and outbound calls about existing credit products and new financing requests.
• Understand needs, reassure customers and propose suitable financing solutions.
• Build long-term customer relationships per Relational Excellence framework.
• Spot and develop commercial opportunities in every interaction.
• Manage customer files per internal procedures, security policies and compliance.

Skills

French language (C2 or native)

Needs analysis

Rigour & integrity

Contact centre experience

Active listening

Attention to detail

Job description

About the Role

Join a customer service team in Braga supporting French-speaking customers of a leading consumer credit platform. You will help customers with their existing credit products and new financing requests, offering personal service and finding solutions that fit their needs. The role combines customer service, sales and relationship management.

What You'll Be Doing

• Take inbound and outbound calls about existing credit products and new financing requests
• Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution
• Build long-term, high-quality customer relationships in line with the company's Relational Excellence framework
• Spot and develop commercial opportunities in every inbound and outbound interaction
• Manage customer files according to internal procedures, security policies and compliance requirements
• Handle customer information with professionalism, accuracy, integrity and confidentiality

What You Bring

• French at C2 or native level (mandatory)
• Ability to analyse customers' needs and propose suitable financing options
• Commitment to rigor and integrity in managing customer files
• Contact centre, customer service or sales experience is an advantage
• Clear spoken communication and excellent active listening
• Attention to detail and a professional, team-player attitude

Eligibility

• You must already live in Portugal, within 50 km of Braga
• Candidates living outside this area, or needing to relocate, cannot be considered. No relocation package or accommodation is provided.
• Candidates living within 50 km must collect their work equipment in person at the office

Schedule & Location

• Hybrid, based in Braga, Portugal
• Monday to Friday, 07:00-17:30 on rotating shifts
• Saturday and Sunday off

Contract

• 6-month contract

Compensation & Benefits

• Salary of €930 gross, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments (1/12 per month) during your first year
• Complexity bonus of €140
• Food allowance of €7.63 per working day