Customer Service & Content Reviewer for French Speakers

United Talent Acquisition; Lisboa; Hybrid; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

Meal allowance

Health insurance

Dental insurance

22 vacation days

Job summary

United Talent Acquisition in Lisbon is seeking a Customer Service & Content Reviewer for French speakers to join a global tech platform. You will review and moderate content, respond to user inquiries, and help keep a safe online environment.

Fluent French and English required with strong attention to detail and empathy. Remote work is possible for Portugal residents, with a 12-month renewable contract and full training, bonuses, health benefits, and holidays.

Qualifications

• Fluent French and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive or challenging content.
• Empathetic communicator with a solution-oriented approach.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escape potential risks, sensitive cases, or policy violations.
• Ensure a safe and respectful online environment by enforcing platform rules.
• Collaborate with internal teams to share user insights and improve support procedures.

Skills

Fluent French

English proficiency

Attention to detail

Analytical mindset

Empathetic communicator

Solution-oriented

EU work eligibility

Job description

Customer Service & Content Reviewer for French Speakers

Job Openings Customer Service & Content Reviewer for French Speakers

About the job Customer Service & Content Reviewer for French Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent French + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

Review, classify, and moderate online content to ensure it meets community guidelines

Respond to user queries regarding platform usage, policies, and account-related issues

Provide accurate and timely support via chat, email, or phone

Identify and escape potential risks, sensitive cases, or policy violations

Ensure a safe and respectful online environment by enforcing platform rules

Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

Fluent French and English at B2 level or higher

Strong attention to detail and analytical mindset

Resilient and comfortable reviewing sensitive or challenging content

Empathetic communicator with a solution-oriented approach

Previous experience in customer support or moderation is a plus, not mandatory

Must have EU citizenship or valid work permit for Portugal

What You'll Get

Full training program (2 to 4 weeks depending on the project)

12-month renewable contract; permanent after 2 years

Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

Meal allowance paid via card (tax-free)

Private health and dental insurance from day one

22 vacation days per year plus Portuguese public holidays

Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?