Join our Portugal Team: Customer Service Role for Dutch Speakers

United Talent Acquisition; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Full training program

Monthly performance bonus up to EUR 300

Meal allowance paid via card

Private health and dental insurance

22 vacation days plus public holidays

Christmas and holiday bonuses

Job summary

A global tech platform is seeking a Customer Service representative fluent in Dutch to join their Lisbon team or work remotely in Portugal. In this full-time role, you'll help maintain high-quality online content while assisting users with queries. The position offers comprehensive training, performance bonuses, and private health insurance, among other benefits.

Qualifications

• Fluent Dutch and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive or challenging content.
• Empathetic communicator with a solution-oriented approach.
• Previous experience in customer support or moderation is a plus, not mandatory.
• Must have EU citizenship or valid work permit for Portugal.

Responsibilities

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and elevate potential risks, sensitive cases, or policy violations
• Ensure a safe and respectful online environment by enforcing platform rules
• Collaborate with internal teams to share user insights and improve support procedures

Skills

Fluent Dutch

Fluent English (B2 or higher)

Attention to detail

Analytical mindset

Empathetic communication

Empathetic communicator

Customer support experience

Moderation experience

Job description

Join our Portugal Team: Customer Service Role for Dutch Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)

Language Requirements: Fluent Dutch + English (B2+)

Contract Type: Full-time, 12-month renewable (option for permanent contract)

Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?

Join a global team based in Lisbon and work with one of the world's most innovative tech platforms. In this role, you'll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You’ll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines
• Respond to user queries regarding platform usage, policies, and account‑related issues
• Provide accurate and timely support via chat, email, or phone
• Identify and elevate potential risks, sensitive cases, or policy violations
• Ensure a safe and respectful online environment by enforcing platform rules
• Collaborate with internal teams to share user insights and improve support procedures

What We’re Looking For

• Fluent Dutch and English at B2 level or higher
• Strong attention to detail and analytical mindset
• Resilient and comfortable reviewing sensitive or challenging content
• Empathetic communicator with a solution‑oriented approach
• Previous experience in customer support or moderation is a plus, not mandatory
• Must have EU citizenship or valid work permit for Portugal

What You’ll Get

• Full training program (2 to 4 weeks depending on the project)
• 12‑month renewable contract; permanent after 2 years
• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)
• Meal allowance paid via card (tax‑free)
• Private health and dental insurance from day one
• 22 vacation days per year plus Portuguese public holidays
• Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience? Apply today and join us in Lisbon!