Customer Support and Content Reviewer for Dutch Speakers

United Talent Acquisition; Lisboa; Hybride; EUR 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Full training program

Renewable contract

Monthly bonus up to EUR 300

Quarterly bonus up to EUR 900

Meal allowance

Private health insurance

Private dental insurance

22 vacation days per year

Christmas and holiday bonuses

Résumé du poste

United Talent Acquisition in Lisbon is seeking a Customer Support and Content Reviewer for Dutch speakers. The role combines content moderation with user support, in a remote-friendly, full-time position with a 12-month renewable contract (permanent after 2 years in some projects).

You will review and classify online content, respond to inquiries in Dutch and English, and collaborate with internal teams to improve support procedures while ensuring a respectful online environment.

Qualifications

• Fluent Dutch and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive or challenging content.
• Empathetic communicator with a solution-oriented approach.
• Previous experience in customer support or moderation is a plus, not mandatory.
• Must have EU citizenship or valid work permit for Portugal.

Responsabilités

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escalation potential risks, sensitive cases, or policy violations.
• Ensure a safe and respectful online environment by enforcing platform rules.
• Collaborate with internal teams to share user insights and improve support procedures.

Connaissances

Dutch language proficiency

English language proficiency

Attention to detail

Analytical mindset

Empathetic communication

Description du poste

Customer Support and Content Reviewer for Dutch Speakers

Job Openings Customer Support and Content Reviewer for Dutch Speakers

About the job Customer Support and Content Reviewer for Dutch Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

Review, classify, and moderate online content to ensure it meets community guidelines

Respond to user queries regarding platform usage, policies, and account-related issues

Provide accurate and timely support via chat, email, or phone

Identify and escalation potential risks, sensitive cases, or policy violations

Ensure a safe and respectful online environment by enforcing platform rules

Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

Fluent Dutch and English at B2 level or higher

Strong attention to detail and analytical mindset

Resilient and comfortable reviewing sensitive or challenging content

Empathetic communicator with a solution-oriented approach

Previous experience in customer support or moderation is a plus, not mandatory

Must have EU citizenship or valid work permit for Portugal

What You'll Get

Full training program (2 to 4 weeks depending on the project)

12-month renewable contract; permanent after 2 years

Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

Meal allowance paid via card (tax-free)

Private health and dental insurance from day one

22 vacation days per year plus Portuguese public holidays

Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?