Dutch Customer Specialist in Portugal

Cbtalents; Lisboa; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & Life Insurance

Relocation support

Remote work

Competitive salary

Resumo da oferta

CBTalents is seeking a Customer Specialist to support customers across orders, accounts, products, and services, using phone, email, chat and other digital channels to deliver accurate, timely, and personalised assistance.

You will identify solutions, manage complaints calmly, keep records in internal systems, and coordinate with other departments. Dutch (C1/C2) and English (B2) are essential; relocation and remote-work options are available.

Qualificações

• Fluent Dutch (C1/C2) and good English (B2) required.
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication.
• Customer-oriented, proactive, organised and detail-focused.
• Interest in developing professionally within the Travel industry.

Responsabilidades

• Provide high-quality customer support via phone, email, chat and digital channels.
• Respond to questions about orders, deliveries, payments, accounts, products and services.
• Identify appropriate solutions and guide customers accordingly.
• Handle complaints calmly and professionally, pursuing resolution.
• Guide customers through relevant procedures and platforms.
• Maintain accurate records of interactions in internal systems.
• Collaborate with other departments when further support is needed.
• Identify recurring issues and provide feedback for improvements.

Conhecimentos

Dutch (C1/C2)

English (B2)

Descrição da oferta de emprego

Grow Your Career in Customer Support - Medical Devices Project!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About the Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.

• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.

• Listen carefully to customers and identify the most appropriate solutions to their requests.

• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.

• Guide customers through relevant procedures, platforms, products, and services.

• Maintain accurate records of customer interactions and actions taken in internal systems.

• Collaborate with other departments when additional support or investigation is required.

• Recognise recurring issues and share relevant feedback to contribute to service improvements.

• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Remote Work: Enjoy the flexibility of working from home

Ready for your next career move?