Customer Support - €1.073 A Month

Customer Experience Management; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Round-trip flight to Europe (annual)

Private health insurance from day one

Portuguese language courses

Regularly organized activities

Attractive referral program

Job summary

Customer Experience Management in Lisbon, Portugal is seeking a Customer Service Specialist to join our global team. You will handle inbound calls, identify customer needs, and deliver tailored solutions while maintaining high satisfaction.

The role requires native Dutch, German, or French at C1, plus English proficiency, 1 year of experience, and strong MS Office skills. We offer day-one private health insurance, language courses, a round-trip Europe flight, and a supportive, team-oriented

Qualifications

• Native in Dutch, German, or French at C1 level.
• At least 1 year of experience in customer service.
• Excellent written and oral English communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Versatile, detail-oriented and a strong team player.
• Higher education degree required.
• Round-trip flight to Portugal (1 annual round-trip within Europe).
• Private health insurance from day one.
• Access to Portuguese language courses.
• Regularly organized activities.
• Attractive referral program.

Responsibilities

• Handle inbound calls to identify and assess customer needs.
• Provide tailored solutions to ensure high levels of customer satisfaction.
• Manage administrative follow-ups (billing, account management, claims).
• Contribute to continuous improvement by reporting customer feedback.

Skills

Dutch language

German language

French language

English proficiency

Team player

Microsoft Office

Education

Higher education degree

Tools

Microsoft Office Suite

Job description

You are looking for a career in customer relations within a global environment? Are you comfortable on the phone and proficient with standard office software? If so, this is the perfect opportunity for you.

We are currently recruiting a Customer Service Specialist to join a world leader in customer experience management, based in Lisbon, Portugal.

About the Company

You will join an internationally recognized organization that partners with major global brands to provide seamless, personalized, and premium customer service. With over 50,000 employees worldwide, the company offers a modern and stimulating work environment built on three core pillars: Excellence, Active Listening, and Continuous Development.

Key Responsibilities

As a Customer Service Representative, your primary duties will include:

• Handling inbound calls to identify and assess customer needs.
• Providing tailored solutions to ensure high levels of customer satisfaction.
• Managing administrative follow-ups (billing, account management, claims).
• Contributing to continuous improvement by reporting customer feedback.

Candidate Profile

• Native in Dutch or German or French (C1 Professional level).
• 1 year of experience in customer service or a client-facing role.
• Excellent written and oral communication in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Versatile, detail-oriented, and a strong team player.
• Higher education degree required.
• Round-trip flight to Portugal (1 annual round-trip within Europe).
• Free medical consultations - Private health insurance from day one.
• Access to Portuguese language courses.
• Regularly organized activities.
• Attractive referral program.

Practical Information

• 40 hours per week.
• Location: Lisbon, Portugal