Customer Service Advisor (French)

David Kennedy Recruitment; Coimbra; Presencial; EUR 12 000 - 16 000; Tempo parcial

Resumo da oferta

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join a leading outsourcing/ BPO consultancy in Porto, Portugal. The position is a fixed-term contract (6 months) with potential extension and involves support via phone, email, chat and social media for French-speaking customers.

Responsibilities include assisting merchants with product and service inquiries, resolving issues on first contact when possible, and collaborating with Sales and Marketing to improve

Qualificações

• Strong customer service mindset with focus on first contact resolution.
• Able to handle stressful situations calmly and professionally.
• Experience in contact centre or customer service is a plus.

Responsabilidades

• Provide French-speaking customer support via phone, email, chat, and social media.
• Assist merchants with product and service questions.
• Identify and improve processes to increase customer happiness.
• Collaborate with Sales and Marketing teams as needed.

Conhecimentos

Active listening

Problem solving

Customer service

Stress management

Tech-savvy

Organized

Descrição da oferta de emprego

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Advisor to join their teams in Porto.

Position: Customer Service Advisor

Location: Portugal

Employment type: limted contract (6 months), with possibility of extension

DUTIES AND RESPONSIBILITIES:

Customer support to French-speaking customers by phone, email, chat and social media channels

Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing.

REQUIREMENTS:

Ability to listen actively, identify, apply, and explain your product and/or service expertise with clarity, and solve issues in the first contact with customers

Ability to take stressful situations well

Previous Contact Centre or Customer Service experience (preferable)

Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)

Good and customer-friendly service is the highest priority for you

Curious and persistent in solving issues

Organized and can keep a cool head even in stressful situations

Working schedule: Monday to Friday, between 08 AM and 07 PMwith the possibility to extend late shift until 09 PM, as per client agreement.

OFFER:

A dynamic and creative team with a positive and friendly atmosphere

Guidance and tools to reach your full potential

And many more!