French-Speaking Customer Support Advisor

David Kennedy Recruitment; Lisboa; Presencial; EUR 12 000 - 19 000; Tempo parcial

Resumo da oferta

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join the Porto team on a 6-month limited contract with possible extension. You will handle inquiries via phone, email, chat and social media, support merchants, and work with Sales/Marketing to improve customer experience.

Ideal candidates have active listening skills, resilience under pressure, and a customer-first mindset, with contact centre experience and tech comfort.

Qualificações

• Active listening and clear product/service explanations.
• Experience in a contact centre or customer service preferred.
• Ability to stay calm and professional under pressure.

Responsabilidades

• Handle customer inquiries by phone, email, chat and social media.
• Support merchants with questions about products and services.
• Improve processes to enhance customer happiness and loyalty.
• Collaborate with Sales and Marketing and other departments.

Conhecimentos

Active listening

Customer service

Problem solving

Tech-savvy

Stress management

Descrição da oferta de emprego

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join the Porto team on a 6-month limited contract with possible extension. You will handle inquiries via phone, email, chat and social media, support merchants, and work with Sales/Marketing to improve customer experience.

Ideal candidates have active listening skills, resilience under pressure, and a customer-first mindset, with contact centre experience and tech comfort.