French-Speaking Customer Support Advisor - No English needed

Eleven-11 Group LTD; Porto; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time

Salary package

Training provided

Multicultural environment

Career growth

Resumo da oferta

Eleven-11 Group LTD in Porto, Portugal, is hiring a French-speaking Customer Support Advisor to join our growing team. You will handle inquiries in French via phone, email, and chat, delivering high-quality service and accurate solutions.

Daily work is conducted in French with no English requirement. The role offers full-time employment in Porto, a structured onboarding, and international, multicultural collaboration to help you develop your customer service career.

Qualificações

• Fluent French (C2) is required.
• English is not required for this position.
• Experience in customer service is advantageous.
• Strong communication and interpersonal skills.

Responsabilidades

• Provide professional and friendly customer support in French.
• Respond to inquiries via phone, email, and chat.
• Understand customer needs and provide accurate solutions.
• Handle questions, requests and complaints efficiently.
• Assist customers with products, services, orders or account queries.
• Follow established procedures and quality standards.
• Record interactions accurately in the systems.
• Escalate complex issues when necessary.
• Maintain a high level of customer satisfaction.

Conhecimentos

French (C2)

Communication skills

Customer service experience

Teamwork

Descrição da oferta de emprego

Must based in Porto no relocation provided and NO VISA SPONSORSHIP provided

About the Role

We are looking for French-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal.

This is an excellent opportunity for a French C2 speaker who enjoys helping customers, solving problems and providing a high-quality customer experience.

No English is required for this position. Your daily work will be conducted in French.

Your Responsibilities

• Provide professional and friendly customer support in French
• Respond to customer enquiries via phone, email and/or chat
• Understand customer needs and provide accurate solutions
• Handle questions, requests and complaints efficiently
• Assist customers with products, services, orders or account-related queries
• Follow established procedures and quality standards
• Record customer interactions accurately in the relevant systems
• Escalate complex issues when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent French C2
• English is NOT required
• Previous experience in customer service, call center, retail, hospitality or a similar role is an advantage
• Excellent communication and interpersonal skills
• Customer-oriented mindset
• Good problem-solving abilities
• Comfortable working with computer systems and online tools
• Ability to work independently and as part of a team
• Available to start ASAP

What We Offer

• Full-time employment in Porto, Portugal
• Competitive salary package
• Professional training provided
• International and multicultural working environment
• Supportive team and structured onboarding
• Opportunity to build your career in the customer service sector

Who Can Apply?

We welcome applications from:

• Candidates already legally authorised to work in Portugal
• International candidates who already have the appropriate right to work in Portugal