French-Speaking Customer Care Advisor

David Kennedy Recruitment; Coimbra; Presencial; EUR 12 000 - 16 000; Tempo parcial

Resumo da oferta

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join a leading outsourcing/ BPO consultancy in Porto, Portugal. The position is a fixed-term contract (6 months) with potential extension and involves support via phone, email, chat and social media for French-speaking customers.

Responsibilities include assisting merchants with product and service inquiries, resolving issues on first contact when possible, and collaborating with Sales and Marketing to improve

Qualificações

• Strong customer service mindset with focus on first contact resolution.
• Able to handle stressful situations calmly and professionally.
• Experience in contact centre or customer service is a plus.

Responsabilidades

• Provide French-speaking customer support via phone, email, chat, and social media.
• Assist merchants with product and service questions.
• Identify and improve processes to increase customer happiness.
• Collaborate with Sales and Marketing teams as needed.

Conhecimentos

Active listening

Problem solving

Customer service

Stress management

Tech-savvy

Organized

Descrição da oferta de emprego

David Kennedy Recruitment is seeking a French-speaking Customer Service Advisor to join a leading outsourcing/ BPO consultancy in Porto, Portugal. The position is a fixed-term contract (6 months) with potential extension and involves support via phone, email, chat and social media for French-speaking customers.

Responsibilities include assisting merchants with product and service inquiries, resolving issues on first contact when possible, and collaborating with Sales and Marketing to improve