Customer Service

CB Talents; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Resumo da oferta

CB Talents is seeking a Customer Service professional to join our Lisbon on-site team. You will assist customers using Dutch and English, explain complex features clearly, and resolve inquiries with a focus on creating high satisfaction across phone, chat, email, and social media channels.

Experience with CRM or ticketing tools is a plus; strong written and verbal communication is essential; a passion for motorcycles is a plus. If interested, contact via WhatsApp or email to learn more.

Qualificações

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms.

Responsabilidades

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.

Conhecimentos

Dutch

English

Communication

Multichannel

CRM familiarity

Ferramentas

CRM systems

Ticketing tools

Chat platforms

Descrição da oferta de emprego

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, youwill provide essential support to customers, utilizing your Dutch and English language skills toensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools,or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across variousplatforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.

If you are interested, feel free to contact for more information about this job opportunity:

WhatsApp-- [phone]

Email -- [e-mail]