Customer Service (English and Dutch speakers)

CB Talents SP; Sintra; On-site; EUR 25,000 - 35,000; Full time

Job summary

CB Talents SP is looking for a Customer Service professional to join their team in Lisbon, Portugal. In this role, you'll use your fluent Dutch and English skills to support customers, ensuring high satisfaction.

You'll manage interactions via phone, chat, and email while effectively explaining complex features. Previous customer service experience and knowledge of CRM systems are preferred.

Qualifications

• Fluent Dutch and English language skills are required.
• Exceptional verbal and written communication skills.
• Ability to manage multiple customer interactions effectively.

Responsibilities

• Provide professional explanations of features to customers.
• Manage multiple interactions across various platforms.
• Ensure high customer satisfaction through effective communication.

Skills

Fluent Dutch

Fluent English

Exceptional communication skills

Multitasking ability

Knowledge of CRM systems

Job description

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.