Customer Service (English and Dutch speakers)

CB Talents SP; Guimarães; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

CB Talents SP is inviting applications for a Customer Service professional role in Lisbon, Portugal. This position requires fluent Dutch and English language skills, and the successful candidate will provide crucial support to customers while ensuring high satisfaction.

The role involves managing multiple customer interactions across various platforms such as phone, chat, and email. Previous experience in customer service and knowledge of CRM systems are advantages. Passionate riders and motorcycle enthusiasts are especially encouraged to apply for this exciting opportunity.

Qualificações

• Fluent in Dutch and English.
• Exceptional verbal and written communication skills.
• Ability to explain complex details clearly and professionally.

Responsabilidades

• Provide professional explanations of features to customers.
• Manage customer interactions across multiple platforms.
• Maintain high customer satisfaction through effective communication.

Conhecimentos

Fluent Dutch

Fluent English

Exceptional communication skills

Ability to manage multiple interactions

Descrição da oferta de emprego

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.