Customer Service (English and Dutch speakers)

CB Talents SP; Porto; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

CB Talents SP is seeking a Customer Service professional for an on-site position in Porto, Portugal. In this role, you will be responsible for providing exemplary support to customers using your fluent Dutch and English skills.

The ideal candidate will have a solid background in customer service, possess exceptional communication abilities, and be able to manage multiple interactions across various platforms. Motorcycle enthusiasts are preferred for this role.

Qualificações

• Fluent in both Dutch and English.
• Proven ability to manage multiple customer interactions effectively.
• Exceptional verbal and written communication skills.

Responsabilidades

• Provide clear explanations of features to customers.
• Manage customer interactions across multiple platforms.
• Ensure high customer satisfaction through effective communication.

Conhecimentos

Fluent Dutch

Fluent English

Customer interaction management

Verbal communication

Written communication

Descrição da oferta de emprego

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.