Customer Service (English and Dutch speakers)

Cross Border Talents; Porto; On-site; EUR 22,000 - 30,000; Full time

Job summary

CB Talents SP is seeking a Customer Service professional for an on-site position in Porto, Portugal. In this role, you will be responsible for providing exemplary support to customers using your fluent Dutch and English skills.

The ideal candidate will have a solid background in customer service, possess exceptional communication abilities, and be able to manage multiple interactions across various platforms. Motorcycle enthusiasts are preferred for this role.

Qualifications

• Fluent in both Dutch and English.
• Proven ability to manage multiple customer interactions effectively.
• Exceptional verbal and written communication skills.

Responsibilities

• Provide clear explanations of features to customers.
• Manage customer interactions across multiple platforms.
• Ensure high customer satisfaction through effective communication.

Skills

Fluent Dutch

Fluent English

Customer interaction management

Verbal communication

Written communication

Job description

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.