Customer Service (English and Dutch speakers)

CB Talents SP; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

CB Talents SP is looking for a Customer Service professional to join their team in Lisbon, Portugal. In this on-site role, you will provide essential support to customers using your Dutch and English language skills to ensure high satisfaction.

The ideal candidate should have previous experience in customer service, exceptional communication skills, and the ability to manage multiple interactions across various platforms including phone, chat, and email.

Qualificações

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms.
• Exceptional verbal and written communication skills.
• Proven ability to manage multiple customer interactions simultaneously.

Responsabilidades

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms.
• Maintain high customer satisfaction through effective communication.

Conhecimentos

Fluent Dutch

Fluent English

Verbal Communication

Written Communication

Multi-tasking

Descrição da oferta de emprego

Join our client's team in Lisbon, Portugal, as a Customer Service professional on-site. In this role, you will provide essential support to customers, utilizing your Dutch and English language skills to ensure high satisfaction.

Additional Information

• Previous customer service experience with knowledge of CRM systems, ticketing tools, or chat platforms is a plus.

Requirements

• Fluent Dutch and English language skills.
• Exceptional verbal and written communication skills.
• Ability to clearly and professionally explain complex features or event details.
• Proven ability to manage multiple customer interactions simultaneously across various platforms (phone, chat, email, social media) while maintaining high satisfaction.
• Active riders and motoricycle enthusiasts are strongly preferred.

Responsibilities

• Provide clear and professional explanations of features or event details to customers.
• Manage multiple customer interactions simultaneously across various platforms, including phone, chat, email, and social media.
• Maintain high customer satisfaction through effective and professional communication.