Customer Representative (Finnish-speaking) - Search Engine

Minacs; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Full paid training

Central location in Lisbon

Referral bonus opportunities

Job summary

Minacs in Lisbon is seeking a Customer Service Representative to engage with customers and ensure performance goals are met. Responsibilities include responding to inquiries and documenting relevant information while collaborating with technical teams.

This role offers competitive salary packages, including performance bonuses and comprehensive training support. Ideal candidates will be fluent in Finnish and English, possess excellent communication skills, and be proactive team players.

Qualifications

• High level of Finnish (written and oral).
• Fluency in English (B2).
• Excellent writing and verbal communication skills.

Responsibilities

• Respond to inbound customer requests and document case information.
• Assure excellent customer satisfaction via multiple channels.
• Collaborate with technicians to resolve help tickets.

Skills

Fluent Finnish

Fluent English (B2)

Excellent communication skills

Proactive and self-motivated

Job description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On‑Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre‑Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalate customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

Concentrix is a great match if you

• Have a high level of Finnish (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non‑technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech‑related trends
• Are proactive, self‑motivated, and a great team player

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full‑time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.