Customer Representative (Spanish-speaking) - Iconic Motorcycle Brand

Concentrix; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary and performance-bon

Central location in Lisbon, Portugal

Bring-a-friend referral bonus

Full paid training on the company and/

Career development programs

Job summary

Concentrix in Lisbon, Portugal is seeking a Customer Representative who speaks Spanish to join our on-site team. You will handle inbound calls, chats, emails, and social media while delivering a friendly, professional experience.

The role focuses on assisting members with programs and benefits, answering questions about Motor Clothes and P&A, and promoting events and partnerships. No prior contact center experience is required, but enthusiasm for motorcycles and strong language skills are prized.

Qualifications

• Fluent in Spanish and English (written and oral; minimum level B2).
• Passionate about motorcycles; active riders preferred.
• Good typing and computer skills; MS Office applications.
• Tech-savvy and able to quickly learn new software and tools.
• Ability to explain complex concepts clearly.
• Previous experience in a customer service center is an advantage, but not required.

Responsibilities

• Manage inbound calls, real-time chat, email support, and social media with a professional greeting.
• Act as the primary liaison for members; provide information on programs, benefits, and orientations.
• Answer questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about rallies, events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships and facilitate partnerships within the network.
• Address customer complaints with empathy to ensure continued brand loyalty.

Skills

Spanish language

English language

Typing

Tools

MS Office

Job description

Job Title

Customer Representative (Spanish-speaking) - Iconic Motorcycle Brand

Job Description

Experience the power of a game-changing career!

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

• Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.
• Act as the primary liaison for members. You will provide information on programs, membership benefits, and assist with new member orientations.
• Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
• Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.

Your Qualifications

• Have a high level of Spanish and fluent in English (B2) - Both languages written and oral
• Are genuinely passionate about motorcycles. (Active riders and motorcycle enthusiasts are strongly preferred)
• Have good typing and computer skills (MS Office applications)
• Are tech-savvy, with the ability to quickly learn new software and tools
• Have the ability to explain complex concepts clearly and concisely
• Previous experience in a customer service center is an advantage, but not required

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.