Customer Representative (German-speaking) - Iconic Motorcycle Brand

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Lisbon

Bring-a-friend referral bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix is hiring a Customer Service Representative in Lisbon, Portugal, focused on the iconic motorcycle brand. As the main point of contact, you'll handle inbound calls, chats, and emails, ensuring exceptional customer experiences. Fluency in German and English is essential. Passion for motorcycles is preferred. We offer a competitive salary, performance bonuses, and full training. Join us for a rewarding career in a vibrant company culture that values diversity and equal opportunity.

Qualificações

• Must have a high level of German and be fluent in English, both written and oral.
• Passionate about motorcycles, with active riders preferred.
• Tech-savvy, able to quickly learn software and tools.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Manage inbound calls, chat, email, and social media interactions.
• Provide information on membership benefits and programs.
• Answer questions about Motor Clothes, merchandising, and P&A.
• Assist in managing contacts from dealerships and audience engagement.
• Address customer complaints with empathy to ensure brand loyalty.

Conhecimentos

High level of German

Fluent in English (B2)

Good typing and computer skills (MS Office)

Tech-savvy

Ability to explain complex concepts clearly

Descrição da oferta de emprego

Customer Representative (German-speaking) - Iconic Motorcycle Brand

Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities

• Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.
• Act as the primary liaison for members. Provide information on programs, membership benefits, and assist with new member orientations.
• Answer detailed questions regarding Motor Clothes, general merchandising, and parts and accessories (P&A).
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.
• Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.
• Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty.

Qualifications

• High level of German and fluent in English (B2) – both languages written and oral.
• Passionate about motorcycles (active riders and enthusiasts preferred).
• Good typing and computer skills (MS Office).
• Tech-savvy, with the ability to quickly learn new software and tools.
• Ability to explain complex concepts clearly and concisely.
• Previous experience in a customer service center is an advantage, but not required.

Benefits

• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend referral bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.