Customer Representative (Italian-speaking) - Iconic Motorcycle Brand

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Career development programs

Resumo da oferta

Concentrix is looking for a Customer Representative fluent in Italian and English to join our team in Lisbon. You will manage customer interactions through calls, chat, and social media while ensuring a friendly brand experience. A passion for motorcycles is strongly preferred among applicants.

This position offers competitive salary, performance bonuses, and comprehensive training. Join us to be a part of a global team committed to excellent customer service.

Qualificações

• Fluent in Italian and English, both written and spoken.
• Passion for motorcycles is highly preferred.
• Ability to quickly learn new tools and software.
• Experience in customer service is an advantage.

Responsabilidades

• Manage inbound calls, chat, email support, and social media interactions.
• Act as primary liaison for members and provide information on programs.
• Inform the community about rallies and local events.
• Assist in managing dealer contacts and network partnerships.
• Address customer complaints with empathy.

Conhecimentos

Fluent in Italian

Fluent in English (B2 level)

Good typing and computer skills

Tech-savvy

Clear communication

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job title

Customer Representative (Italian-speaking) – Iconic Motorcycle Brand

Location

Lisbon, Portugal (On‑Site)

Job overview

As a Customer Service Representative, you will manage inbound calls, real‑time chat, email support, and social media interactions, ensuring every engagement reflects a professional and friendly brand experience. You will act as the primary liaison for members, provide program information, assist with new member orientations, answer detailed questions about motor clothing and parts, inform the community about upcoming rallies and events, support dealer contacts, and address customer complaints with empathy and a “Make Things Right” attitude. Your performance will contribute to quality, efficiency, and continuous customer journey improvement.

Responsibilities

• Handle inbound calls, real‑time chat, email support, and social media.
• Serve as the primary liaison for members, providing information on programs and benefits, and assisting with new member orientations.
• Answer detailed questions about motor clothing, general merchandising, parts, and accessories.
• Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement.
• Assist in managing dealer contacts and facilitate network partnerships.
• Address customer complaints with empathy and a “Make Things Right” attitude.

Qualifications

• Fluent in Italian and English (B2 level); written and oral proficiency in both languages.
• Passion for motorcycles – active riders and enthusiasts are strongly preferred.
• Good typing and computer skills, including Microsoft Office.
• Tech‑savvy and able to quickly learn new software and tools.
• Clear and concise communication of complex concepts.
• Previous experience in a customer service center is an advantage, but not required.

Benefits

• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring‑a‑friend referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs.

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.