Customer Representative (French-speaking) - Vehicles Transportation Platform

Minacs; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bring-a-friend (referral) bonus opportunities

Full paid training

Resumo da oferta

Minacs is seeking a Customer Representative in Lisbon, Portugal. In this role, you'll assist customers through various channels and ensure their needs are met smoothly.

A high level of French and fluency in English is essential, as well as excellent communication skills. Minacs offers full training and a supportive work environment focused on personal development and career growth.

Qualificações

• High level of French and fluency in English required.
• Excellent communication and active listening skills needed.
• Ability to identify customer needs and propose solutions.

Responsabilidades

• Assist customers through email or phone enthusiastically and professionally.
• Support customers with booking management and billing issues.
• Gather information from new customers and input it into the platform.

Conhecimentos

High level of French (written and oral)

Fluency in English (B2)

Excellent communication skills

Active listening skills

Proactive and self-motivated

Team player

Descrição da oferta de emprego

Customer Representative (French-speaking) - Vehicles Transportation Platform

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Andwe’reproud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Ifyou’relooking to grow and be inspired, as aCustomerRepresentative in Lisbon Portugal (On-Site)you will ensure that performance goals are met across all operations.And thatwefulfill client expectations related to operational excellence: high targetsregardingquality, efficiency & customer journey improvement.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. About 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As aCustomer Representative, you will:

• Assistcustomers through multiple channels (email or phone) enthusiastically and professionally.
• Support customers with booking management, cancellations, and billing issues.
• Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Yourqualifications

Concentrix is a great match if you:

• Have a high level of French (written and oral) and are fluent in English (B2)
• Have excellent communication and active listening skills
• Have the ability toidentifycustomers' needs and propose fast solutions
• Are proactivity, self-motivated, anda great teamplayer

If you feel youdon’tcheck every box, we still encourage you to apply.We'lldo our best to match you with the right job, whetherit’sthis or another role.

What’sin it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the projectyou'llbe working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance withPortugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.