Customer Service Representative Polish & English

CBT; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance after 6 months

Meal allowance of 7.63€ per day

Welcome bonus of 1000€

Resumo da oferta

A leading e-commerce support firm is looking for a Polish & English-speaking Customer Service Representative in Lisbon. The role involves providing high-quality customer service and understanding e-commerce operations. Candidates should be fluent in Polish and have strong communication skills. Salary includes 920€ for 14 months, performance allowance, and meal allowances. Relocation package with shared accommodation offered but no flight ticket included.

Qualificações

• Fluency in Polish (native or near-native).
• Good level of English required.
• Strong communication skills to interact with customers.

Responsabilidades

• Provide excellent customer service through communication.
• Stay knowledgeable about e-commerce products.
• Manage high contact volumes during promotions.

Conhecimentos

Fluency in Polish

Good level of English

Strong communication skills

Customer-oriented mindset

Descrição da oferta de emprego

Job Title: Customer Service Representative – Polish & English

Location: Lisbon, Portugal (On‑Site)

Start Date: 30 April 2026

Schedule:

Monday to Sunday – Rotative Shifts
08:00–17:00 or 09:00–18:00
2 Rotative Days Off per week

Future change TBC by client: 24/7 operation with rotative shifts

About the Role

We are looking for a customer‑focused, motivated, and communicative Polish & English‑speaking Customer Service Representative to join our team in Lisbon. You will support a leading e‑commerce brand, ensuring high‑quality service across all customer interactions.

Key Responsibilities

• Provide excellent customer service through written and verbal communication
• Stay knowledgeable and passionate about leading e‑commerce products and service standards
• Understand e‑commerce operations and customer expectations
• Show empathy, problem‑solving ability, and rational decision‑making
• Manage high contact volumes during peak promotional seasons
• Maintain professionalism in all interactions

Requirements

• Fluency in Polish (native or near‑native)
• Good level of English
• Strong communication skills
• Customer‑oriented mindset
• Ability to work on rotating schedules
• Capacity to work on‑site in Lisbon

Compensation & Benefits

• Base salary: 920€ x 14 months
• Performance/allowance: 45€ x 11 months
• Meal allowance: 7.63€ per day
• Welcome Bonus: 1000€ (Polish) – Paid in 12 monthly installments during the first year
• Health insurance: Free after 6 months of contract (available from Day 1; employee contributes monthly)

Relocation Package

• Shared accommodation for up to 12 months (details provided during interview)
• No flight ticket included