Customer Service Representative – Polish & English

CBTalents.org; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Welcome bonus

Relocation package

Resumo da oferta

CBTalents.org is seeking a Customer Service Representative fluent in Polish and English to support a leading e-commerce brand in Lisbon. The role involves providing exceptional service through communication and managing customer inquiries effectively.

The ideal candidate will possess strong communication skills and a customer-oriented mindset, with the ability to work in rotating shifts and be on-site in Lisbon. Competitive compensation includes a base salary and various benefits, such as health insurance and meal allowances.

Qualificações

• Fluency in Polish (native or near-native).
• Good level of English.
• Strong communication skills.
• Customer‑oriented mindset.
• Ability to work in rotating schedules.
• Capacity to work on‑site in Lisbon.

Responsabilidades

• Provide excellent customer service through written and verbal communication.
• Stay knowledgeable about leading e‑commerce products and service standards.
• Understand e‑commerce operations and customer expectations.
• Show empathy, problem‑solving ability, and rational decision‑making.
• Manage high contact volumes during peak promotional seasons.
• Maintain professionalism in all interactions.

Conhecimentos

Fluency in Polish

Good level of English

Strong communication skills

Customer‑oriented mindset

Descrição da oferta de emprego

Job Title: Customer Service Representative – Polish & English

Location: Lisbon, Portugal (On‑Site)

Start Date: 30 April 2026

Schedule:

• Monday to Sunday – Rotative Shifts
• 08:00–17:00 or 09:00–18:00
• 2 Rotative Days Off per week

Future change TBC by client: 24/7 operation with rotative shifts

About The Role

We are looking for a customer‑focused, motivated, and communicative Polish & English‑speaking Customer Service Representative to join our team in Lisbon. You will support a leading e‑commerce brand, ensuring high‑quality service across all customer interactions.

Key Responsibilities

• Provide excellent customer service through written and verbal communication
• Stay knowledgeable and passionate about leading e‑commerce products and service standards
• Understand e‑commerce operations and customer expectations
• Show empathy, problem‑solving ability, and rational decision‑making
• Manage high contact volumes during peak promotional seasons
• Maintain professionalism in all interactions

Requirements

• Fluency in Polish (native or near-native)
• Good level of English
• Strong communication skills
• Customer‑oriented mindset
• Ability to work in rotating schedules
• Capacity to work on‑site in Lisbon

Compensation & Benefits

• Base salary: 920€ x 14 months
• Performance/allowance: 45€ x 11 months
• Meal allowance: 7.63€ per day
• Welcome Bonus: 1000€ (Polish)
• Paid in 12 monthly installments during the first year
• Health insurance: Available from Day 1 (employee contributes monthly)
• Free after 6 months of contract

Relocation Package

For candidates relocating from outside Portugal:

• Shared accommodation for up to 12 months (details provided during interview)
• No flight ticket included